1. Service provider details
The clockin.chat / controlhorario.chat service (hereinafter, "the Service") is provided by:
- Owner: David Lorenzo García
- Tax ID (NIF): 12395061Q
- Address: Urbanización Espejo del Mar, 04002 Almería, España
- Contact: support@clockin.chat
2. Description of the service
clockin.chat is a SaaS (Software as a Service) platform that enables companies and self-employed individuals to manage their employees' working time — clock-in/out records, holiday and absence requests and approvals — via WhatsApp, without requiring any additional app to be installed on employees' devices.
The Service is intended exclusively for businesses, self-employed individuals and professionals acting in the course of their business activities (B2B). The contracting party must be at least 18 years old and have the legal capacity to enter into a binding agreement.
3. Account registration
Access to the Service requires the creation of an account with accurate, complete and up-to-date information. The user is responsible for maintaining the confidentiality of their access credentials and for all activities carried out under their account.
David Lorenzo García reserves the right to suspend or cancel accounts that provide false information or breach these Terms.
4. Free trial period
All plans include a 7-day free trial from the date of registration, with no payment details required. After this period, access to the Service will be restricted until the user activates a paid subscription.
5. Subscription, pricing and billing
Full access to the Service is subject to a monthly subscription fee calculated based on the number of active employees registered on the platform. The applicable price is the one in force at the time of subscription, as published on the pricing page.
- Billing is monthly and charged in advance at the start of each billing period.
- Payments are processed securely via Stripe. David Lorenzo García does not store bank card data.
- Invoices are issued electronically and sent to the account holder's email address.
- Prices shown exclude applicable VAT.
6. Cancellation and consequences
Users may cancel their subscription at any time from the administration panel or by contacting support@clockin.chat. Cancellation takes effect at the end of the current billing period.
Fees already billed are non-refundable, except in cases of demonstrable error or improper charge. Following cancellation, access to the Service will remain active until the end of the paid period. Data will then be retained for an additional 1 year and subsequently deleted securely, unless a legal obligation requires longer retention.
7. Client obligations
The client agrees to:
- Use the Service in accordance with the law, these Terms and the provider's instructions.
- Have a valid legal basis for processing employee data before entering it into the platform (in particular, complying with GDPR obligations as data controller).
- Inform their employees about the use of the time-tracking system and their data protection rights.
- Not grant unauthorised third parties access to the Service.
- Not use the Service for illegal, fraudulent or third-party-damaging activities.
- Keep their contact and billing details up to date.
8. Service availability
The provider will make reasonable efforts to ensure the continuous availability of the Service, but does not offer a guarantee of uninterrupted availability or a contractual Service Level Agreement (SLA).
The provider reserves the right to temporarily interrupt the Service for maintenance, updates or improvements, and will endeavour to give sufficient prior notice. Interruptions caused by circumstances beyond the provider's control (third-party infrastructure failures, cyber attacks, force majeure, etc.) will not give rise to any right of compensation.
9. Intellectual property
All software, design, code, trademarks, logos and other elements of the Service are the property of David Lorenzo García or its licensors and are protected by intellectual and industrial property law. The client acquires no ownership rights in them, only a non-exclusive, non-transferable licence to use them, limited to the scope of the contract.
Data entered by the client into the platform (employee data, working time records, etc.) belongs to the client. David Lorenzo García processes it solely as a data processor.
10. Limitation of liability
To the fullest extent permitted by law, David Lorenzo García will not be liable for:
- Indirect, consequential, special or punitive damages.
- Data loss caused by the client's improper use of the Service.
- The client's breaches of employment law resulting from improper use of the platform.
- Loss of business or revenue.
In any event, the provider's maximum liability to the client will not exceed the amount paid by the client during the three months preceding the event giving rise to the claim.
11. Service and terms modifications
David Lorenzo García reserves the right to modify the Service features or these Terms at any time. Material changes will be communicated by email at least 30 days in advance. If the client does not accept the new terms, they may cancel their subscription before the changes take effect.
Continued use of the Service after new terms enter into force constitutes acceptance of those terms.
12. Data protection
The processing of personal data in the context of the Service is governed by the Privacy Policy and the Data Processing Agreement, which form an integral part of these Terms.
13. Applicable law and jurisdiction
These Terms are governed by Spanish law. For the resolution of disputes, the parties submit to the jurisdiction of the Courts and Tribunals of Almería, without prejudice to any mandatory jurisdiction that may legally apply to users acting as consumers.
If the user qualifies as a consumer, the European Commission provides an online dispute resolution platform at: https://ec.europa.eu/consumers/odr.
14. Duration
These Terms and Conditions are effective indefinitely. Last updated: 2026-05-07.
